Refund Policy
At SableHarbor Pizzeria, we take pride in offering the finest quality pizzas and customer service. Our refund policy is designed to ensure your satisfaction with every order placed through sableharbor.sbs or over the phone at +44 20 7946 0958.
Cancellation
If you need to cancel your order, you may do so without penalty within 5 minutes of placing it. To cancel, please call us immediately at +44 20 7946 0958. Orders that are canceled after 5 minutes may be subject to a cancellation fee as our team would have already started preparing your pizza.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or not to your satisfaction, please contact us within 2 hours of receipt. Depending on the situation, we may offer a replacement, credit on your next purchase, or a full refund in £. When reporting an issue with your order, please be ready to provide details such as the order number and a description of the discrepancy or issue.
Quality Concerns
We stand by the quality of our ingredients and preparation. If you are dissatisfied with the quality of your pizza, get in touch with us within 2 hours of your purchase. We will ask for specific feedback and may request a photo of the product to help us understand the issue. If the quality concern is validated by our team, we will offer an appropriate remedy.
Refunds Processing
Refunds, when applicable, will be processed to the original method of payment. Please note that it may take 5-10 business days for the refund to appear on your bank or credit card statement. If you paid in cash, we will arrange a cash refund upon return of the order to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Non-Refundable Items
Although we strive to ensure every customer is happy, certain items such as gift cards, promotional items, or purchases made through third-party services may be non-refundable. For orders that include beverages like soda or lemonade, please note that these items are non-refundable unless they are wrong or damaged upon delivery.
Exchanges
We do not offer exchange of items as part of our refund policy. If you have an issue with your order, please follow the steps outlined above to report the problem and seek a refund or credit where applicable.
Additional Information
If you have additional questions regarding our refund policy, please contact us at +44 20 7946 0958. Our customer service team is eager to assist you and ensure that your experience with SableHarbor Pizzeria is delightful.
Policy Modifications
SableHarbor Pizzeria reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for changes. Your continued use of the service following the posting of any changes to this policy constitutes your acceptance of those changes. This policy was last updated on April 1, 2023.